At SAVORA by Sarah, we take pride in creating beautiful, carefully made outfits for our customers. As our pieces are often made-to-order and customised, we have a limited returns and exchanges policy.
When Returns, Exchanges or Refunds Apply
We do not offer returns, exchanges or refunds for:
- Change of mind
- Incorrect size selection or measurements provided by the customer
- Colour preference after the order has been placed
- Customised orders where the requested specifications have been followed
- Delays caused by circumstances outside our control, including courier or postal delays
However, please contact us if:
- Your order arrives damaged or defective;
- You receive an item that is different from what you ordered; or
- There is an issue with the item that is attributable to SAVORA by Sarah.
Eligibility & Reporting an Issue
Please contact us within 24 hours of delivery where reasonably possible so that we can review and resolve the issue promptly.
Items should be:
- Unworn and unused
- Unwashed
- In their original condition
- Returned with original packaging and tags, where applicable
Please provide clear photos or videos of the issue when contacting us. This helps us assess the problem and determine the appropriate resolution.
How to Request a Return or Exchange
1. Contact us — Send us a DM on Instagram @savorabysarah with your order details and a description of the issue, along with photos/videos where relevant.
2. Review — We will review your request and let you know whether the issue qualifies for a return, exchange, replacement or refund.
3. Return the item — If a return is approved, we will provide you with the relevant return instructions.
NOTE: Please do not send an item back without contacting us first.
Refunds
If a refund is approved, it will generally be processed after the returned item has been received and inspected.
Refunds will normally be issued to the original payment method, where applicable.
Where appropriate and agreed with you, store credit or a replacement may be offered instead.
Exchanges
Exchanges are available only where the issue is due to an incorrect, damaged or defective item supplied by SAVORA by Sarah and are subject to availability.
As our outfits are often made-to-order or customised, we cannot guarantee that a replacement will be available in the same fabric, colour, design or size.
Custom & Made-to-Order Items
Because many SAVORA by Sarah outfits are made specifically according to the customer's selected size, colour, fabric and design, customised and made-to-order items cannot be returned or exchanged due to change of mind or incorrect measurements supplied by the customer.
Customers are responsible for carefully checking their size and measurements before confirming an order.
If you are unsure about sizing, please contact us before placing your order and we will be happy to assist.
Shipping & Return Costs
Original shipping/postage costs are generally non-refundable for change-of-mind requests.
Where an item is confirmed to be faulty, damaged or incorrectly supplied by SAVORA by Sarah, we will discuss the appropriate return or replacement arrangements with you.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in this Returns & Exchanges Policy is intended to exclude, restrict or modify any consumer guarantees or other rights you may have under applicable law.
Contact Us
Instagram: @savorabysarah
Business: SAVORA by Sarah
Please contact us via Instagram DM with your order details and photos/videos of the issue so we can assist you.
Thank you for choosing SAVORA by Sarah 🤍
